Frequently Asked Questions
We have warehouses in USA, Europe and Asia. So yes, we ship worldwide and we offer free shipping to all customers. Your exprience must be as simple and efficient as possible!
It depends on where you are located, and which items your ordered. Usually, you can expect the following:
- 1 to 3 weeks for USA and Canada
- 1 to 2 weeks for Europe
- 1 to 4 weeks for the rest of the world
Please note that these estimate may vary on external factors (such as global pandemic). In case of delays, Techwear Army cannot be held responsible. If you do not receive your item within 60 days, we will refund you.
You can track your order here.
Fill in your order number, your email address, and you're good to go!
Please allow a few days for your package to be referenced in our tracking system.
Yes, standard shipping is free for all orders.
We have fulfillment centers located in the USA, Asia, and Europe, and we use these warehouses to ship your orders to you.
This allows us to get your orders to you as quickly as possible. Sometimes, orders that contain multiple items may be shipped separately, so you may receive some items before others.
Don't worry if you don't receive all your items at the same time - the rest are on their way. If you haven't received all your purchases within 20 business days, please contact us so we can check on the status of your shipment.
The delivery of your packages will be made to your mailbox. If the size of the package is too large, it will be brought to you directly.
In the event that you are not at home when the delivery arrives, a notification will be left for you to pick up the package at the nearest post office.
If you wish to make changes to your order, please reach out to us as soon as possible through the contact page.
Unfortunately, if the order has already been shipped, we will not be able to alter or cancel it.
You may cancel your order prior to it being shipped. If the order has already been shipped, it will not be possible to cancel it.
However, you can return the order to us to request a refund.
If you are not satisfied with your item, we offer a 100% money-back guarantee for 30 days.
Customers will need to cover the cost of return shipping and all returned packages must be shipped with a tracking number.
Since we do not have a physical store, please be aware that you will need to send the order back to our shipping warehouse.
For information on how to begin the return process, please refer to our return policy. If you are unhappy with your order, please contact our customer support team at firstname.lastname@example.org and we will do our best to assist you.
If you believe your item has a manufacturing defect, please reach out to us via email or through our contact page. We also recommend sending us photos or videos that may help us in addressing your request.
It is the responsibility of the customer to select the correct size according to the size guides provided on each product page.
We strongly encourage you to contact our team for assistance in finding the right size. If you need to return the item, the customer will need to cover the shipping costs.
We understand that this can be a significant expense, so please do not hesitate to reach out to our team. We will do our best to find a solution that meets your satisfaction.
When you place an order using your credit card, all of your information is entered into a secure SSL web page.
This information is encrypted and sent directly to the payment service provider's network, where your card and transaction are secured and approved.
Your credit card information is not stored on our servers. This helps to ensure that your personal and financial information remains safe and secure.
You have the option to use debit and credit cards (such as VISA, Mastercard, and AMEX) or cryptocurrencies (Ethereum, Binance Smart Chain or Polygon, through your favorite wallet, every token accepted) to complete your order.
Unfortunately, we do not accept checks, money orders, or bank transfers as forms of payment.
For optimal care, we recommend washing your clothes at a temperature of 30°C (86°F) on a gentle cycle. Avoid tumble drying garments unless indicated on the care label, and do not iron over prints.